About NETA

NETA's FAQ

Welcome to NETA's FAQ section!

If your question is not addressed in this section of the website, please contact us - we are happy to help!

All Questions Related to Certification

Inquiries related to NETA technician certification, certification cards and certificates, eligibility, exam content, exam registration, CTDs, and approved CTD courses.

Ask for Kelly Quinn
Call 269-488-6382
Email: kquinn@netaworld.org

Not sure who to contact? Download the NETA Inquiries Contact Sheet


Subject: Eligibility

Q. What is a NETA Certified Technician?

A. NETA Certified Technicians are technicians who are employed by a NETA Accredited Company and who have achieved NETA Certification at Level 3 or Level 4 through successful completion of the NETA examinations and meet continuing education, training, and years of experience requirements. Level 2 Assistant Technicians have also passed an examination and meet training and years of experience requirements. To learn more about the specific requirements for each level of certification, please click here.

Q. How do I find a NETA Certified Technician?

A. NETA Certified Technicians must be employed by a NETA Accredited Company in order to be considered to have a valid certification card. To locate a NETA Accredited Company in your area, please click here.

Q. I don't work for a NETA Accredited Company, but I want to be certified. How can I do that?

A. NETA welcomes these types of inquiries. To learn more about NETA Certification and the requirements, please contact the NETA Office and ask to speak with the Member Relations Associate. You can reach them by emailing accreditation@netaworld.org, or by calling 888-300-6382.

Q. How can I verify that a technician is a NETA Certified Technician?

A. NETA Certified Technicians must be employed by a NETA Accredited Company in order to be considered to have a valid certification. All NETA Certified Technicians are issued certification cards, which are valid for one year and one month, from January 1st through January 31st of the following calendar year. To locate a NETA Accredited Company in your area, please click here.


Subject: Exam Development

Q. I think I could help make the certification program better. Is there a way for me to get involved?

A. Yes. NETA has many volunteer opportunities, and encourages its members to be involved. If you are interested in participating, speak to your NETA Accredited Representative about exam item (question) writing opportunities that exist. If they aren't sure, they can always contact the NETA office for more information.


Subject: Recertification

Q. I am a Level 2, 3, or 4 Certified Technician but was dropped to Level 1, what happened?

A. Technicians who do not meet the requirements for recertification by the three-year deadline will lose their certification.

Q. How can I make sure that I am recertified?

A. Technicians who are a certified Level 2, 3, or 4 technician are offered three methods to recertify every three years.

1. Earn the requisite number of Continuing Technical Development (CTD) credits.
2. Retake the current level of certification.
3. Advance to the next level of certification by meeting all requirements and passing that exam.

Q. How many CTD credits are needed to recertify?

A. Level 2 Technicians are required to earn 24 CTD credits every 3 years to maintain their certification.

Level 3 and 4 Technicians are required to earn 48 CTD credits every three years to maintain their certification.

Q. How do I know if a training course I attended is recognized for CTD credit?

A. Each NETA Accredited Representative has access to the lists (Commercial and In-House) of NETA-recognized courses that are eligible for CTD credits. You can contact your Accredited Representative to request access to that listing.

Q. What if the course I want to take is not yet recognized?

A. Courses not yet recognized may be submitted for review and consideration by the NETA CTD Committee. This process can take six to eight weeks to complete, and is not a guarantee that credits will be awarded. It is recommended to submit a course prior to taking it if you need CTD credits. Notification of the CTD Committee's decision will be provided to your NETA Accredited Representative or Technician Representative.

Q. If I lose my certification, is there a grace period in which to earn it back?

A. Yes. If you fail to recertify by the deadline through CTD credits or by taking the certification exam, NETA allows you up 12 months in which to retake the certification exam for the level of certification lost. However, during this grace period, you will be listed as a Level 1 Technician on your company's roster and will not receive a card or certificate until you are fully recertified.

Q. What if an unexpected life event prevented me from obtaining all of the required CTD credits?

A. Please contact your NETA Accredited Representative or Technician Representative to discuss your unique situation. They may choose to contact the NETA Office on your behalf.

Q. How do I know how many CTDs I currently have and when my recertification period ends?

A. The NETA Office provides an up-to-date CTD listing to each NETA Accredited Company once a quarter. If you are not sure how many credits you have, how many you need, or when they are due, you can contact your NETA Accredited Representative or Technician Representative to request that information.

Q. I earned more than the number of required credits. Do the extra credits roll over to the next recertification period?

A. No. Recertification is a means of assuring that everyone who carries a specific credential is continuing to remain current with emerging technologies, industry trends, best practices, and standards on an ongoing basis. It is important to make sure that this process is ongoing throughout the life of that individual's certification. This helps assure that every NETA Certified Technician can perform their job safely, accurately, and reliably.

Q. What happens to my certification if I leave the NETA Accredited Company for which I work and do not immediately go to work for another one?

A. Technicians are offered a five-year separation period from any NETA Accredited Company. As long as that technician maintains proof (written documentation meeting CTD documentation requirements) of their continuing technical development over the course of those five years, they are eligible to have their previous level of certification reinstated if they return to the employ of a NETA Accredited Company within five years of separation.

Q. Can I earn CTDs for attending PowerTest?

A. Yes. NETA Certified Technicians can earn up to 40 CTD credits for attending PowerTest.

Q. Can I earn CTDs for attending Member Meetings?

A. Yes. NETA Certified Technicians can earn up to 1 CTD credit for each Member Meeting attended.

Q. Can I earn CTDs for attending Technical Round Table session following a Member Meeting?

A. Yes. NETA Certified Technicians can earn up to 1 CTD credit for each Technical Round Table session attended.

Q. How many hours will I earn for each course that is approved?

A. CTD credits are determined on an hour-for-hour basis. For every hour of relevant, technical material presented during a course/technical activity, an hour of CTD credit is earned. Hours spent on irrelevant or non-technical material are not awarded credit.


Subject: Availability

Q. What if there are not any available seats or test centers near my location?

A. Contact the NETA office for assistance in scheduling. NETA will work with the testing provider to offer a solution.


Subject: Cancellation

Q. How do I cancel my exam?

A. Technicians can log into the online testing provider's website and submit a cancellation with at least 24 hours' notice. They are also welcome to contact the NETA office for assistance. Cancellations are not permitted within 24 hours of an exam.


Subject: Preparation

Q. How can I prepare for the exam?

A. To access a list of resources available to those preparing for a NETA Certification Exam, please click here. Additionally, PowerTest, NETA's annual technical conference, is an excellent resource to prepare for your exams as well. If you have additional questions about these resources, please contact your NETA Member Services Representative.


Subject: Pre-Registration

Q. What does pre-registration mean?

A. Pre-registration means that a technician has been verified by his NETA Accredited Company and validated by the NETA office as being eligible to sit for a NETA Certification Exam. When a technician is pre-registered, they have been issued a notification that they are able to log into the exam provider system and select a location, date, and time for their exam.


Subject: Refund

Q. If I cancel my exam, will I get my money back?

A. NETA offers a partial refund for any exam canceled more than 24 hours in advance of the date and time of the exam.


Subject: Registration

Q. If you register, can you cancel, change registration or transfer to another tech?

A. Yes, technicians can cancel and reschedule. However, they can not transfer an exam registration from one technician to another.

Q. How do I register to take the exam?

A. If you are interested in becoming NETA Certified at any level, please contact your NETA Accredited Representative to discuss your career path and plans. If you are not sure who your Accredited Representative is, please contact the NETA office and your Member Services Representative will direct you to the correct person within your company.

Q. Can I register in advance?

A. Registration for each exam window is 4 to 6 weeks in advance.

Q. Can I register in January for a test the following October?

A. No. Registration windows are only for the exam period immediately following the registration window.

Q. Can I take more than one exam in a day?

A. NETA Certification exams are meant to be taken in successive order, and successful completion of the Level 2 exam is a pre-requisite of taking the Level 3 exam. Levels 2 and 3 are required before attempting Level 4. Because there are additional pre-requisites, NETA staff needs time to verify that all pre-requisites are met before a technician attempts the next level of exam.


Subject: Score

Q. I don't understand my score. How can I learn more about what it means?

A. NETA offers a Frequently-Asked-Questions reference, which is part of the score letters issued following an exam. If you need help locating that document, please contact your NETA Accredited Representative, or contact the Member Service Department to learn who your NETA Accredited Representative is.

Q. Why are scaled scores not issued for passing scores?

A. NETA Certification is designed to assess whether a candidate meets the minimum requirements for competency, not to what degree each person is competent. That is not what the score measures.


Subject: Verification of Eligibility (VOE)

Q. Is the NETA certification number a required field?

A. No, but it is useful in assuring that the correct technician is linked to a pre-registration and your roster.

Q. Can multiple VOE forms be submitted during an exam period?

A. Yes.


Subject: Late Reschedule

Q. What if it is within 24 hours of my exam date and time?

A. Please contact the NETA office to discuss your unique situation at 888-300-6382.

All Questions Related to Member Services

Inquiries related to technician rosters, technician changes, membership meetings, and training.

Ask for Kelly Quinn
Call 269-488-6382
Email: kquinn@netaworld.org

Not sure who to contact? Download the NETA Inquiries Contact Sheet


Subject: Accredited Representative

Q. What is a NETA Accredited Representative?

A. Each NETA Accredited Company designates a main point of contact who is responsible for managing the company's relationship with NETA. If you are not sure who this person is within your company, you can contact the Member Services Department at the NETA Office and you will be directed to the appropriate point of contact within your company.


Subject: Technician Representative

Q. What is a NETA Technician Representative?

A. Each NETA Accredited Company has the opportunity to designate a main point of contact who is responsible for managing the company's technician rosters, exam schedules, and other day-to-day operations with NETA. If you are not sure who this person is within your company, you can contact the Member Services Department at the NETA Office and you will be directed to the appropriate point of contact within your company.


Subject: Branch Offices

Q. How do I update our company information for the corporate office or our branch offices?

A. You can send the corrected Technician Add/Delete form to neta@netaworld.org, or you can call the NETA Office at 888-300-6382 and ask to speak with your Member Services Representative.


Subject: Member Meetings

Q. How do I find out when and where the next NETA Member Meeting will take place?

A. Contact your Member Services Representative by emailing neta@netaworld.org or call 888-300-6382.

Q. I want to attend the next NETA Member Meeting. How do I make sure I have a seat at the meeting and hotel reservation?

A. Contact your Member Services Representative by emailing neta@netaworld.org or call 888-300-6382.


Subject: NETA World technical journal

Q. How do I update our company information for the corporate office or our branch offices in the NETA World  listing?

A. You can send a request via email to neta@netaworld.org, or you can call the NETA Office at 888-300-6382 and ask to speak with your Member Services Representative.


Subject: Technician Rosters

Q. There is an error on my roster of Technicians or Other Production Employees. How do I get that corrected?

A. Corrections to your roster should be made using the Technician Add/Delete Form submitted to neta@netaworld.org.

Q. I have questions about my roster. Who should I speak to at the NETA office?

A. For questions regarding your roster listings or technician levels, please contact your Member Services Representative at the NETA office. If you are not sure who that is, please contact the main number at 888-300-6382 or email neta@netaworld.org.

Q. What are "Other Production Employees" and how do I add them to the roster?

A. Other Production Employees are individuals who contribute to your company's NETA-related business, but who are not Level 1, 2, 3, or 4 Electrical Testing Technicians. You can add them by providing their name and demographic information on the Add/Delete form and submitting that to the NETA Office at neta@netaworld.org.

Q. Why must I provide a date of birth on the rosters?

A. This is one more unique identifying piece of information that assures the NETA Office is able to maintain more accurate records.

Q. I made a mistake on one of the forms I submitted. How do I correct that?

A. You can send the corrected Technician Add/Delete form to neta@netaworld.org, or you can call the NETA Office at 888-300-6382 and ask to speak with your Member Services Representative.


Subject: Volunteer

Q. I want to be more involved with NETA as a Member. Who should I talk to about getting started?

A. That's exciting! NETA is always happy to welcome participation from any of its members. You can send an email to neta@netaworld.org or call and speak to your Member Services Representative about what opportunities might interest you.

Q. What opportunities exist for me to get more involved with NETA?

A. Members are always welcome to attend Member meetings that occur three times a year: January, PowerTest, and September. If you want to contribute to the association, there are many active committees that welcome the support of NETA members. NETA World, the NETA Certification Exam, and the NETA standards are all open to input from NETA members. If you aren't sure where you want to contribute, you can send an email to neta@netaworld.org, or you can call the NETA office at 888-300-6382 and ask to speak with your Member Services Representative.


Subject: Website Listing

Q. How do I update our company information for the corporate office or our branch offices on the NETA Website search?

A. You can send a request via email to neta@netaworld.org, or you can call the NETA Office at 888-300-6382 and ask to speak with your Member Services Representative.


Subject: Delivery

Q. When can I expect to receive my card and certificate after I pass the exam?

A. Cards and certificates are mailed to your NETA Accredited Representative within four weeks of each exam window. Annual Reprints of cards and certificates are mailed before January 31st each year.


Subject: Electronic Copy of Card

Q. Can I get an electronic copy of my certification card?

A. One of the security measures for protecting your hard-earned certification is to assure that the credentials are not easily duplicated. For this reason, NETA no longer offers digital or electronic copies of technician cards or certificates.


Subject: Employment Change

Q. What if I leave the NETA Accredited Company through which I was certified? Can I keep my card and certificate?

A. Cards and certificates are only valid while the technician is employed by the company for which they were working when the certification was earned. However, that certification may be transferred to a different NETA Accredited Company as long as all the requirements for recertification are met and it is within five years of the date of exit from the certifying NETA Accredited Company.


Subject: Logos

Q. Can my NETA Accredited Company logo be included on my technician card?

A. Yes. If your NETA Accredited Company wishes to imprint their technician cards with their company logo, they should contact the Member Services Department to ask more about that process.


Subject: Lost Card or Certificate

Q. What if I lose my card or certificate?

A. You may request a replacement card or certificate by contacting your NETA Accredited Representative. The replacement will be mailed to your NETA Accredited Company to their attention and they will ensure that you receive it.


Subject: Valid Through Date

Q. Why is my card valid for only one year, ending on January 31?

A. Cards are issued annually to ensure that the information is accurate and up-to-date on a regular basis.

Frequently Asked Administrative Questions

General inquiries into Association business, technical inquiries from outside (non-NETA) sources, and miscellaneous topics related to the industry or the Association.

Ask for Amy Williams or Amy Mpofu
Call 269-488-6382
Email: awilliams@netaworld.org, ampofu@networld.org

Not sure who to contact? Download the NETA Inquiries Contact Sheet


Subject: ANSI/NETA Standards

Q. What is the revision schedule for the ANSI/NETA Standards?

A. 
NETA ECS-2020
NETA ATS-2021
NETA ETT-2022
NETA MTS-2023

Each standard is revised on a four-year cycle.


Subject: Book of the Month

Q. How do I place an order for the Book of the Month?

A. You may login to your profile on the NETA website at www.netaworld.org. Navigate to the Bookstore, and ensure that you are receiving member discounts. If you are not sure how to log in, whether or not you are receiving the discounted pricing, or see that you are not currently linked to the discounted pricing, please contact the NETA office for assistance. You can also place orders over the phone by calling the NETA office at 888-300-6382.


Subject: Publications/Training

Q. I would like to place an order for NETA publications or training products. How do I ensure that I receive my Member discount?

A. You may login to your profile on the NETA website at www.netaworld.org. Navigate to the Bookstore, and ensure that you are receiving member discounts. If you are not sure how to log in, whether or not you are receiving the discounted pricing, or see that you are not currently linked to the discounted pricing, please contact the NETA office for assistance. You can also place orders over the phone by calling the NETA office at 888-300-6382.


Subject: Publications/Training

Q. How do I know what my member discounted pricing is?

A. Discounts vary by item. If you are not certain that you are receiving the discounted pricing, please contact the NETA office for assistance. If you are not sure how to log in to the NETA Bookstore, whether or not you are receiving the discounted pricing, or see that you are not currently linked to the discounted pricing, please contact the NETA office for assistance. You can also place orders over the phone by calling the NETA office at 888-300-6382.


Subject: Dues Invoice

Q. I noticed that my invoice has an error related to my Technician Roster or Other Production Employee Roster. How can I get that corrected?

A. Please pay the invoice as billed and contact your Member Services Representative by emailing neta@netaworld.org or call 888-300-6382 so they make the corrections to NETA's database. Your next invoice will reflect any adjustments made.


Subject: Invoice

Q. Can I pay my invoice with a credit card?

A. Yes. NETA Accepts credit cards and checks.

All Questions Related to Accreditation

Inquiries related to NETA membership and accreditation.

accredited

Ask for Missy Richard
Call 269-488-6382
Email: mrichard@netaworld.org

Not sure who to contact? Download the NETA Inquiries Contact Sheet


Subject: Accreditation

Q. How can I ensure that electrical testing is performed by a NETA Accredited Company?

A. NETA Accredited Companies (NACs) undergo a rigorous application process. All NACs in good standing are listed on the NETA website and also hold a Certificate of Membership that is issued annually each January.

Q. How can I find out whether my company is qualified to be NETA Accredited?

A. Contact the NETA Office and ask to speak with the Member Relations Associate. You can reach them by emailing neta@netaworld.org, or by calling 888-300-6382.

Q. I think my company is qualified to become a NETA Member as a NETA Accredited Company. Who can help me with that?

A. Contact the NETA Office and ask to speak with the Member Relations Associate. You can reach them by emailing neta@netaworld.org, or by calling 888-300-6382.

PowerTest Annual Conference and NETA World Technical Journal Questions

Inquiries related to exhibits, sponsorships, registrations, ad sales, authors, publishing, rate cards, and editorial themes.

Ask for Laura McDonald
Call 269-488-6382
Email: lmcdonald@netaworld.org

Not sure who to contact? Download the NETA Inquiries Contact Sheet

Questions about Standards

Inquiries related to ANSI/NETA ATS, MTS, ETT, and ECS.

Ask for Richard Piet
Call 269-488-6382 
Email:  rpiet@netaworld.org 

Not sure who to contact? Download the NETA Inquiries Contact Sheet